Usage of Whatsapp chatbots in Edtech

Usage of Whatsapp chatbots in Edtech

Online learning is a trend that is catching on swiftly both now and after the epidemic, and chatbots are like a star that shines bright enough to light up the entire tech sector. As education moves closer to being delivered online, one must, therefore, conclude that chatbots are important for educational institutions as they offer a solution to the majority of issues related to online learning, such as meeting with students and their guardians and responding to their inquiries about the company portal and the subjects they have registered for. Additionally, managing a classroom offline is difficult because each student has a different learning style. However, a WhatsApp chatbot improves learning opportunities and increases student engagement online, making it more dynamic and engaging.


Uses of Chatbots in Edtech Sector


We must first grasp the uses of WhatsApp Chatbots in the Edtech sector, both present and future, to comprehend the effects.


1. The creation of leads

People still prefer the good old ways of having the phone number of the person or institution they are working with because the online world is full of scams.   

The institutions and the students’/parents’ dialogues can be quite beneficial in creating leads.   

It will give students directed to WhatsApp chats and the institution access to their phone numbers. Additionally, WhatsApp updates them far more frequently than other mediums like email and SMS due to its greater appeal. It guarantees that the receiver reads the message in addition to being delivered.

In the tech sector, a Whatsapp chatbot is being utilized to generate leads.

By verifying the institute, WhatsApp in education ensures the lead speaks to a legitimate party on the other end of the queue. 

2. Qualification of leads

Following the generation of a lead, WhatsApp in the education sector can help you qualify that lead. Businesses typically utilize forms to collect user data and decide whether they meet a customer profile. Chatbots can qualify leads using this information and offer users a user-friendly interface. The user experience is more natural and individualized when using AI-enabled chatbots with strong conversational skills.


3. Active interaction

There can be instances when even the best prospects are not ready to proceed with a business venture. There is a chance of future conversion, but that doesn’t mean a business should cease operations. Even if users need more time to opt in, your course will keep them interested. Parents and students are looking at numerous institutions at once. You may engage them and assist in decision-making by providing relevant information at the appropriate time. Maintaining contact shows prospective clients you are available and build their trust.

4. Management of client relationships and retention

The level of customer service a corporation provides is the primary determinant of client retention. By making it more straightforward for students to ask questions and giving the impression that institutions are approachable, WhatsApp for Edtech can help student retention. Edtech businesses can employ WhatsApp chatbots to increase engagement and retention. Students receiving frequent updates and tailored emails in their inboxes are more likely to stay interested in their studies throughout the process. They will understand that the institution they have chosen to attend also values their education. Being accessible around the clock fosters loyalty among teachers, students, and parents while fostering solid relationships with all of them.

5. Engaging again

The most significant error an Edtech company can make is to stop caring for its graduates after finishing their program. They can re-enroll in another course because there are so many talents to master nowadays; assist in recruiting new students to take your courses and offer feedback. Using a WhatsApp chatbot, educational institutions may reconnect with their alumni. Institutions can assist veteran members by providing upskilling information and regular placement updates. They can respond with recommendations from friends and family, which are much more trustworthy than bought marketing. Institutions can reconnect with lost leads by using WhatsApp for education to provide them with pertinent information to encourage them to sign up for a course with you.

6. Application procedures, enrollment, and registration

Students can apply for a course without facing many challenges with the aid of WhatsApp Chatbots for Business in the learning and development sector. Institutes can utilize it to update them on any changes to their applications. WhatsApp chatbots for education technology could provide a streamlined enrollment process for everyone.

7. Easy access to educational resources

Ensuring learners have accurate and comprehensive learning materials is the first step in providing great education. Students who use WhatsApp for learning can have equal access to these resources. Teachers may ensure that all students have access to the full course materials. through a shared communication channel.

8. Community development

There is more to learning than just what books can teach you. That is a small aspect of life. Students can socialize while learning through group conversations. Students can converse with one another, comprehend one another’s viewpoints and issues, and even assist one another with questions via WhatsApp education groups. As a result, everyone can freely express their concerns in a supportive learning environment.

9. Gathering of comments

Getting user input is the best approach for any company to become aware of its limitations and advance. The same is true for institutions of higher learning. Chatbots for WhatsApp for education can simplify this procedure by periodically posing a few questions without upsetting the pupils.

10. Re-engagement

The largest error a company in the Edtech industry can make is to stop caring about its students once they have completed their course. Their successes also speak to the caliber of the educational setting. Because there are so many skills to learn nowadays, they can re-enroll in another course, help new students enroll in your courses, and offer feedback. Institutions can help senior members by routinely distributing upskilling materials and placement updates. They can rely on personal recommendations, which are much more trustworthy than paid advertising. 



Institutions of higher learning must find a way to connect with students online as education becomes more prevalent. With its widespread use and user-friendly design, WhatsApp can achieve this.  

Globally, businesses are already acting due to their understanding of this. They realize how far education would be affected by the digital revolution. Furthermore, utilizing WhatsApp in teaching will significantly facilitate the procedure.   

In light of this, there is no better moment or platform than WhatsApp to implement a chatbot for your company.